192 Sloane Street, London SW1X 9QX
KYN – Listening, Learning and Acting
Comments and Feedback
We would like to let you know the different ways you can reach out and connect with seniors within our organisation. Our Comments and Feedback Team (CAF) are contactable at any time day or night to discuss any matters you feel relevant. Whether this relates to a concern or a need for information regarding any aspect of our care or hospitality. The team comprise of the following individuals: Caroline Naidoo, Emma Jayne, Emma Hewitt and David Bacon.
Accessible Information
We are committed to enabling all our residents to communicate in ways that support their personal needs and preferences. As part of our assessment of each resident's care needs, we will undertake an accessible information assessment. This will be regularly reviewed as per the needs and preferences of each resident. Whilst we monitor this, if you have any needs or preferences regarding communicating with us (or regarding your loved one) please do say and we will endeavour to meet these wherever possible.
KYN – Listening, Learning and Acting
The views and experiences of our residents and their representatives are important to us and directly affect our service. Please do get in touch if you have any query or question. We promise to listen intently to your views as they do help guiding us. We have ensured there are numerous ways in which you are able to reach out to us and we promise to respond swiftly. As follows is an overview of the ways you can contact us:
- In person: Our home manager at BICKLEY is Christine Bunce. E: christine.bunce@kyn.co.uk.
- Suggestion Hubs: Suggestion Hubs are sited throughout the home and discretely within the main foyer area.
- In writing: Please send written communication to - KYN, 4th Floor, 192 Sloane Street, London, SW1 X 9QX.
- By phone: BICKLEY Home telephone number: 020 4530 9700.
- By email: Please send communication to commentsandfeedback@kyn.co.uk or use the feedback form. Please know you will be able to remain anonymous.
Duty of Candour
The Duty of Candour is a significant regulation within the Health and Social Care Act 2008 and is in place to ensure that health and care providers are open and transparent with the people who use their services. The regulation details specific requirements that must be followed in the event of things going wrong with any provided care or treatment and aligns with KYN’s own values of integrity, honesty, and openness as part of providing the highest standards of care.
There are 4 main elements to the duty of candour, of which in the event of something going wrong KYN promises to:
1. Inform the person about the incident (or their representatives as appropriate).
2. Provide caring and reasonable support.
3. Provide truthful information.
4. Apologise.
Safety and Risk Taking
Our sense of safety plays a key part in our overall wellbeing. We have placed considerable care and thought into ensuring our residents are able to live as freely and independently as they prefer. Please, do let us know if there is anything we could do to improve your sense of safety and security within KYN BICKLEY, whether this relates to the physical environment or any aspect of the care we provide.
