INTRODUCTION

This is KYN’s Privacy Notice for Service Users (Residents and prospective residents). As part of the services we offer, we are required to process personal data about our service users and, in some instances, the friends or relatives of our service users. “Processing” can mean collecting, recording, organising, storing, sharing or destroying data.

We are committed to being transparent about why we need your personal data and what we do with it. This information is set out in this privacy notice. It also explains your rights when it comes to your data.

If you have any concerns or questions, please contact us: enquiries@kyn.co.uk addressed to The DPO.

To read our Data Security and Data Retention Policy and Procedure please click here.
To read our Data Protection and Confidentiality Policy and Procedure please click here.

SERVICE USERS – OUR RESIDENTS/PROSPECTIVE RESIDENTS: 

WHAT DATA DO WE HAVE?

So that we can provide a safe and professional service, we need to keep certain records about you. We may process the following types of data:

  • Your basic details and contact information e.g. your name, address, date of birth and next of kin,
  • Your financial details e.g. details of how you pay us for your care or your funding arrangements.

We also record the following data which is classified as “special category”:

  • Health and social care data about you, which might include both your physical and mental health data,
  • We may also record data about your race, ethnic origin, sexual orientation or religion.

WHY DO WE HAVE THIS DATA?

We need this data so that we can provide high-quality care and support. By law, we need to have a lawful basis for processing your personal data.

We process your data because:

  • We have a legal obligation to do so – generally under the Health and Social Care Act 2012 or Mental Capacity Act 2005. 

We process your special category data because:

  • It is necessary due to social security and social protection law (generally this would be in safeguarding instances);
  • It is necessary for us to provide and manage social care services;
  • We are required to provide data to our regulator, the Care Quality Commission (CQC), as part of our public interest obligations;
  • We may also process your data with your consent. If we need to ask for your permission, we will offer you a clear choice and ask that you confirm to us that you consent. We will also explain clearly to you what we need the data for and how you can withdraw your consent at any time.

WHERE DO WE PROCESS YOUR DATA?

So that we can provide you with high quality care and support we need specific data. This is collected from or shared with:

  • You or your legal representative(s),
  • Third parties,

We do this face to face, via phone, via email, via our website, via post and via application forms.

Third parties are organisations we might lawfully share your data with. These include:

  • Other parts of the health and care system such as local hospitals, the GP, the pharmacy, social workers, clinical commissioning groups, and other health and care professionals,
  • The Local Authority,
  • Your family or friends – with your permission,
  • Organisations we have a legal obligation to share information with i.e. for safeguarding the CQC,
  • The police or other law enforcement agencies if we have to by law or court order.

FRIENDS AND RELATIVES:

WHAT DATA DO WE HAVE?

As part of our work providing high-quality care and support, it might be necessary that we hold the following information on you:

  • Your basic details and contact information e.g. your name and address.

WHY DO WE HAVE THIS DATA?

  •  We have a legal obligation under the Health and Social Care Act 2012 or Mental Capacity Act 2005.1. 
  • We are required to provide data to our regulator, the Care Quality Commission (CQC), as part of our public interest obligations.   
  • We may also process your data with your consent. If we need to ask for your permission, we will offer you a clear choice and ask that you confirm to us that you consent. We will also explain clearly to you what we need the data for and how you can withdraw your consent at any time.

WHERE DO WE PROCESS YOUR DATA?

So that we can provide high quality care and support we need specific data. This is collected from or shared with:

  • You or your legal representative(s); We do this face to face, via phone, via email, via our website, via post and via application forms.

Third parties are organisations we have a legal reason to share your data with. These may include:

  • Other parts of the health and care system such as local hospitals, the GP, the pharmacy, social workers, and other health and care professionals,
  • The Local Authority,
  • The police or other law enforcement agencies if we have to by law or court order.

 WITHIN OUR WEBSITE

To provide you with the best experience while using our website, we process some data about you.

COOKIE POLICY 

Our Platform uses cookies as set out in our Cookie Policy.

RIGHTS OF ACCESS, CORRECTION, ERASURE, AND RESTRICTION

Your rights in connection with personal information

Under certain circumstances, by law you have the right to:             

  • Request access to your personal information (commonly known as a "data subject access request"). This enables you to receive a copy of the personal information we hold about you and to check that we are lawfully processing it.
  • Request correction of the personal information that we hold about you. This enables you to have any incomplete or inaccurate information we hold about you corrected.
  • Request erasure of your personal information. This enables you to ask us to delete or remove personal information where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal information where you have exercised your right to object to processing (see below).
  • Object to processing of your personal information where we are relying on a legitimate interest (or those of a third party) and there is something about your situation which makes you want to object to processing on this ground. You also have the right to object where we are processing your personal information for direct marketing purposes.
  • Request the restriction of processing of your personal information. This enables you to ask us to suspend the processing of personal information about you, for example if you want us to establish its accuracy or the reason for processing it.
  • Request the transfer of your personal information to another party. If you want to review, verify, correct, or request erasure of your personal information, object to the processing of your personal data, or request that we transfer a copy of your personal information to another party, please contact the internal Data Manager, Jay Ozgun in writing.

 

INTERNAL DATA MANAGER

If you have any questions about this privacy notice or how we handle your personal information, please contact the internal Data Manager, Jay Ozgun at dpo@kyn.co.uk. You have the right to make a complaint at any time to the Information Commissioner's Office (ICO) who is responsible for data protection issues in the UK.

If you would like to complain about how we have dealt with your request, please contact:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9
5AF
https://ico.org.uk/global/contact-us/